Robert Kelley
About Robert Kelley
Robert Kelley serves as a Customer Success Manager at Bishop Fox, a position he has held since 2022. He has extensive experience in customer support and management, having previously worked at naviHealth, Rapid7, and MEDITECH.
Work at Bishop Fox
Robert Kelley has been serving as a Customer Success Manager at Bishop Fox since 2022. In this role, he focuses on ensuring client satisfaction and fostering strong relationships with customers. His experience in customer success positions him to effectively address client needs and enhance their overall experience with the company's services.
Previous Experience in Customer Success
Before joining Bishop Fox, Robert Kelley worked at Rapid7, where he held the position of Senior Customer Success Manager from 2021 to 2022. Prior to that, he served as a Customer Success Manager at Rapid7 from 2019 to 2021. His tenure at naviHealth included roles as Team Lead, Senior Customer Support Specialist, and Client Account Manager, which provided him with a comprehensive understanding of customer management and support.
Background in Technical Support
Robert Kelley has a background in technical support, having worked as a Production Support Analyst at Blue Cross Blue Shield of Massachusetts from 2013 to 2014. Additionally, he was employed at MEDITECH as an Application Specialist from 2010 to 2013. These roles contributed to his technical expertise and ability to assist clients with complex issues.
Education and Expertise
Robert Kelley earned a Bachelor of Arts (B.A.) in Communication from Villanova University, completing his studies from 2004 to 2008. His educational background in communication supports his skills in client interaction and relationship management, which are essential in his current role in customer success.