Shane Lusby
About Shane Lusby
Shane Lusby is a Customer Success Manager with extensive experience in the SaaS industry, focusing on operational improvements and customer satisfaction. He has held various roles in customer success and account management at companies such as Veracode, Ipswitch, and Lakeside Software.
Work at Bishop Fox
Shane Lusby currently serves as a Customer Success Manager at Bishop Fox, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and retention, leveraging his extensive background in customer success within the SaaS industry. His commitment to delivering exceptional support aligns with Bishop Fox's mission to provide top-tier cybersecurity services.
Previous Experience in Customer Success
Prior to his current role, Shane Lusby worked at Lakeside Software as a Senior Customer Success Manager from 2022 to 2023. He also held multiple positions at Veracode, including Senior Customer Success Manager and Account Manager, from 2021 to 2022 and 2018 to 2020, respectively. His experience at Veracode spanned over three years and involved driving operational improvements and enhancing customer satisfaction.
Background in Sales and Account Management
Shane Lusby has a solid foundation in sales and account management, having worked at Ipswitch, Inc. as an Account Manager in the Network Management Division from 2016 to 2018. He also served as an International Sales Development Representative at Ipswitch from 2015 to 2016. This experience has contributed to his strong communication and problem-solving skills, essential for providing outstanding customer service.
Education and Expertise
Shane Lusby studied at New Hampshire Community Technical College - Manchester, where he earned a Certificate in Web Programming from 2013 to 2014. He also completed an Associate of Science (A.S.) in Graphic Design at the same institution from 2010 to 2014. This educational background supports his technical expertise and enhances his ability to address customer needs effectively.