Mark Gurbuxani
About Mark Gurbuxani
Mark Gurbuxani serves as the Manager of Business Development at Bite Ninja, where he has worked since 2022. He also holds the position of Sales Account Executive at Hikinex, contributing to operational improvements and customer retention strategies.
Work at Bite Ninja
Mark Gurbuxani serves as the Manager of Business Development at Bite Ninja, a company that is part of the Y Combinator S21 cohort. He has held this position since 2022, contributing to the company's growth and operational efficiency in the San Francisco Bay Area. His role involves strategic planning and execution to enhance business operations and customer engagement.
Current Role at Hikinex
In addition to his position at Bite Ninja, Mark Gurbuxani has been working at Hikinex since 2021 as a Subject Matter Expert (SME) and Team Lead (TL), as well as a Sales Account Executive. His experience in this role spans three years and takes place in San Francisco, California. He focuses on driving sales and providing expertise in the company's offerings.
Operational Achievements
Mark has been part of a team at Bite Ninja that achieved near-100% order-taking accuracy, which significantly minimized food waste resulting from incorrect orders. This accomplishment highlights his commitment to operational excellence and sustainability in the food service industry.
Innovations in Customer Experience
He contributed to the development of a virtual order and drive-thru system at Bite Ninja, which has been instrumental in significantly reducing customer wait times. This innovation reflects his focus on enhancing the overall customer experience and operational efficiency.
Scaling Operations for Demand
Mark has played a key role in scaling operations at Bite Ninja to effectively handle peak demand periods. His efforts have been crucial in maintaining customer satisfaction and retention, ensuring that the company can meet its growth objectives without compromising service quality.