Matthew Mc Kay
About Matthew Mc Kay
Matthew McKay is a Technical Solutions Specialist currently working at Bite in Austin, Texas. He has a diverse work history, including roles in customer support and management at various companies, and he translates business requirements into technical solutions.
Work at Bite
Matthew Mc Kay has been employed at Bite as a Technical Solutions Specialist since 2021. In this role, he translates business requirements into technical elements, ensuring that project timelines and deliverables are met. He serves as a liaison to the Bite Product Team, supporting customer requests and development processes. Additionally, he guides customers through the onboarding process and addresses any post go-live issues that arise.
Previous Experience
Before joining Bite, Matthew worked at HotSchedules in various capacities. He served as a Senior Premium Support Analyst for four months in 2021 and as a Premium Support Analyst for four years from 2017 to 2021. His earlier roles include working as a Customer Care Technician from 2016 to 2017 and as a Customer Care Technician - Tier 2 at 80024Support.com from 2015 to 2016. Matthew's experience also includes positions at Public Storage as a Relief Manager and at SONIC Drive-In and Jersey Mike's Subs as a Crew Member.
Education and Expertise
Matthew Mc Kay studied General Studies at Cuyamaca College from 2009 to 2010. He also attended ITT Technical Institute-San Diego, where he focused on Criminal Justice and Corrections from 2008 to 2009. His educational background complements his technical expertise in customer support and solutions, particularly in the context of technical solutions and customer onboarding.
Background
Matthew has a diverse work history that spans various roles and industries. He began his career in the food service sector, working as a Crew Member at SONIC Drive-In and Jersey Mike's Subs. He later transitioned to retail management at Public Storage. His technical career began in customer support roles, leading to his current position at Bite. Matthew's experience across different sectors has equipped him with a broad skill set applicable to his current technical solutions role.