Hanna Haile
About Hanna Haile
Hanna Haile is a Knowledge Base Manager at Bitfinex and has worked in customer service roles at Bitfinex and Tether.to since 2017. She has a background in development research and writing, and transitioned from a creative background to the fin-tech industry, emphasizing the advancement of the common good.
Work at Bitfinex
Hanna Haile has been employed at Bitfinex since 2017, initially serving as a Customer Service Specialist for seven years. In 2019, she transitioned to the role of Knowledge Base Manager, where she has continued to contribute for five years. Her responsibilities include managing and organizing the knowledge base to enhance customer support and service efficiency.
Experience at Tether.to
In addition to her role at Bitfinex, Hanna Haile has worked at Tether.to as a Customer Service Specialist since 2019. This position has allowed her to apply her customer service skills within the fin-tech industry, focusing on providing support and solutions to users of Tether's services.
Previous Roles and Founding Experience
Before her career in fin-tech, Hanna Haile founded the Zellan Creative and Cultural Centre in Ethiopia, where she worked from 2019 to 2021. She also served as an International Trainer at Hope Foundation e.V. for three months in 2016. Additionally, she worked as a Columnist for Addis Fortune from 2017 to 2020, contributing to the publication for three years.
Education and Expertise
Hanna Haile earned her Bachelor's degree in Social Work from Addis Ababa University, where she studied from 2009 to 2013. Her educational background includes development research and writing, which she utilized before transitioning to the fin-tech sector. This foundation has informed her approach to customer service and knowledge management.