Brian Sullivan
About Brian Sullivan
Brian Sullivan is a Senior Customer Success Manager at Bitmovin, with a diverse background in media and entertainment customer success. He has held various roles in companies such as Brightcove and LoopUp, focusing on relationship management and contract negotiations.
Work at Bitmovin
Brian Sullivan currently serves as a Senior Customer Success Manager at Bitmovin, a position he has held since 2023. In this role, he focuses on managing relationships with clients, ensuring their success with Bitmovin's products and services. His expertise includes navigating complex contract negotiations and renewals, particularly with multi-million dollar organizations. This role builds on his extensive experience in customer success within the media and entertainment industry.
Previous Experience in Customer Success
Before joining Bitmovin, Brian Sullivan worked at Brightcove for four years, where he held two positions: Senior Customer Success Manager from 2019 to 2021 and Customer Success Director - Enterprise Media from 2021 to 2023. His responsibilities included managing customer relationships and ensuring satisfaction with Brightcove's media solutions. His earlier roles at LoopUp also contributed to his experience, where he served as an Associate Sales Executive and Senior Business Development Associate.
Background in Media and Entertainment
Brian Sullivan possesses a diverse professional background in the media and entertainment sector. His experience encompasses various roles that emphasize customer success and business development. He has worked with organizations such as AVI-SPL and PSAV, where he gained technical and customer service skills. His expertise in managing relationships with large organizations has been a significant aspect of his career.
Education and Expertise
Brian Sullivan studied at The New England Institute of Art, where he earned a Bachelor of Science degree in Digital Film and Video Production from 2008 to 2011. His education provided a foundation for his career in media and entertainment. He has developed expertise in managing complex contract negotiations and renewals, particularly in the context of customer success within the industry.
Career Progression
Brian Sullivan's career began at Target as a Bike Technician from 2007 to 2011. He then transitioned to various roles in the media and entertainment industry, including Lead Technician at PSAV and Service Technician at AVI-SPL. His roles at LoopUp spanned business development and sales, which paved the way for his customer success roles at Brightcove and ultimately Bitmovin. This progression highlights his growth and adaptability in a competitive field.