Dragan Marjanović
About Dragan Marjanović
Dragan Marjanović serves as the Head of Solutions and Customer Success for EMEA at Bitmovin, where he has worked since 2022. He has a background in customer success management and holds degrees in Organization and Management of Business and Working Systems and International Business Management.
Current Role at Bitmovin
Dragan Marjanović serves as the Head of Solutions and Customer Success for the EMEA region at Bitmovin. He has held this position since 2022 and has been instrumental in implementing strategies that enhance customer engagement and retention. His focus includes increasing customer lifetime value by defining and optimizing the customer journey. Marjanović collaborates with cross-functional teams to create a unified customer experience strategy.
Previous Experience at Bitmovin
Prior to his current role, Marjanović worked at Bitmovin as the Head of Customer Success from 2021 to 2022. In this capacity, he played a key role in deploying programs aimed at driving business value and achieving customer goals. He also served as an Enterprise Customer Success Manager for EMEA & APAC for four months in 2021, where he focused on enhancing customer relationships.
Education and Qualifications
Dragan Marjanović completed his secondary education at The France Prešeren Gymnasium Kranj from 2003 to 2007. He earned a Bachelor's degree in Organization and Management of Business and Working Systems from Univerza v Mariboru, studying from 2009 to 2013. He furthered his education by obtaining a Master of Arts (MA) in International Business Management from FACHHOCHSCHULE KÄRNTEN, where he studied from 2014 to 2016.
Professional Development Initiatives
In his role at Bitmovin, Marjanović has developed and led training programs for Solutions Engineers and Customer Success Managers. These initiatives aim to enhance the skills and knowledge of team members, thereby improving overall customer success outcomes. His efforts contribute to a more effective customer success strategy within the organization.