Troy Hass
About Troy Hass
Troy Hass serves as the Senior Vice President of International Customer Experience at Bitmovin, where he has worked since 2024. He has extensive experience in product management and customer success, having held key positions at companies such as DLVR, Brightcove, and Verizon Business.
Current Role at Bitmovin
Troy Hass serves as the SVP International Customer Experience at Bitmovin, a position he has held since 2024. He works remotely from Phoenix, Arizona. In this role, he focuses on enhancing customer experience on an international scale, leveraging his extensive background in product management and customer success.
Previous Experience at Bitmovin
Before his current role, Troy Hass was the Head of Solutions & Customer Success for the Americas at Bitmovin from 2021 to 2024. During this time, he was responsible for overseeing customer success initiatives and solutions, ensuring that clients received optimal support and value from Bitmovin's offerings.
Career at Brightcove
Troy Hass worked at Brightcove as the Senior Director of Product Management from 2010 to 2015. He launched two new video streaming products within a year, contributing to customer and market share growth. He also implemented Agile development processes, which improved production release predictability by 65%.
Experience at DLVR
At DLVR, Troy Hass held the position of Head of Product from 2015 to 2021. He implemented lean product principles that reduced the time to market for product launches by six months. His leadership in product design resulted in a 25% year-over-year revenue growth for four consecutive years and a 35% increase in average revenue per customer.
Educational Background
Troy Hass studied at Embry-Riddle Aeronautical University, where he achieved a degree in Aeronautical Science. This educational background has contributed to his analytical skills and understanding of complex systems, which he applies in his professional roles.