Andrea Perera
About Andrea Perera
Andrea Perera is a Customer Service Support Specialist at BitPay, where she leverages her UX design expertise and customer service experience to improve user interaction in the cryptocurrency sector. She has a background in graphic design and UX, having studied at Coderhouse and Google pour les pros, and has worked in various customer service roles since 2019.
Work at BitPay
Andrea Perera serves as a Customer Service Support Specialist at BitPay, a position she has held since 2022. In this role, she focuses on enhancing user interaction and loyalty within the cryptocurrency sector. Her responsibilities include addressing customer queries and complaints, utilizing her conflict management and de-escalation skills to ensure effective resolutions. Andrea engages with a diverse user base, which requires a comprehensive understanding of blockchain technology and its applications.
Education and Expertise
Andrea Perera studied at Coderhouse, where she completed a program in Diseño gráfico and achieved the title of UX Designer in 2023. This educational background equips her with the skills necessary to improve user experience in her current role. Additionally, she has pursued further education at Google pour les pros, enhancing her knowledge and expertise in customer service and digital technologies.
Background in Customer Service
Before joining BitPay, Andrea worked as a Customer Service Support Specialist at Lean Solutions Group from 2021 to 2022. Her experience in customer service began earlier when she served as a Spa Receptionist at Melia Buenos Aires Hotel & Convention Center from 2019 to 2021. These roles provided her with valuable skills in customer interaction and service management, which she applies in her current position.
Skills in Conflict Management
Andrea Perera possesses strong conflict management and de-escalation skills, which are crucial in her role at BitPay. These skills enable her to effectively handle customer queries and complaints, particularly in the fast-paced cryptocurrency environment. Her ability to navigate complex situations contributes to maintaining customer satisfaction and loyalty.