Janet Downs
About Janet Downs
Janet Downs is a Delivery Lead at Bixal, where she has worked since 2020. She has extensive experience in project management, having held various roles at CSC, CSRA Inc, and Bixal, utilizing Agile and ITIL methodologies throughout her career.
Current Role at Bixal
Janet Downs currently serves as a Delivery Lead at Bixal, a position she has held since 2020. In this role, she is responsible for leading cross-functional teams to address complex technical and business challenges for clients. Her focus includes managing ServiceNow requests and data to meet IT Service Management and IT Business Management needs. Janet also develops monthly reports that cover financials, staffing, accomplishments, issues, and risks, ensuring effective oversight of project performance.
Previous Experience at Bixal
Before her current role, Janet worked at Bixal as a Program & Delivery Manager for a period of six months in 2020. In this capacity, she contributed to program management efforts, leveraging her extensive background in project management to enhance service delivery and client satisfaction.
Professional Background
Janet has a diverse professional background, having worked at CSC in various roles from 1998 to 2015. Her positions included PMO Manager, Senior Manager of Cybersecurity Sales Operations & Analysis, Business Process Engineer, and Project Manager/Capture Manager. She also served as a Senior Project Manager at CSRA Inc from 2015 to 2020. Throughout her career, she has utilized Agile and ITIL methodologies to drive project success and improve processes.
Education and Certifications
Janet holds a Bachelor's degree in Business Administration & Communications from Notre Dame of Maryland University. Additionally, she has studied at Towson University and achieved certification as a Microsoft Certified Systems Engineer. Her educational background supports her expertise in project management and business operations.
Volunteer Work and Special Projects
Janet actively participates in volunteer efforts and special projects aimed at innovating and enhancing customer experience. Her involvement in these initiatives reflects her commitment to continuous improvement and her ability to lead teams in addressing customer needs effectively.