Aaron O'conner
About Aaron O'conner
Aaron O'Conner is a Senior Technical Support Engineer at Black Box Network Services, specializing in Cisco technologies. He has extensive experience in network engineering and technical support, having previously held roles at Technology & Networking and leading teams in various capacities.
Work at Black Box
Aaron O'conner has been employed at Black Box Network Services as a Senior Technical Support Engineer in the Cisco Group since 2016. In this role, he provides technical support for Cisco products and technologies. He is responsible for managing complex issues related to Cisco Security, Voice, and Wireless technologies. His work involves collaborating with internal organizations to ensure effective case resolution and providing leadership in engineering and problem resolution.
Previous Experience in Technology & Networking
Prior to his current role, Aaron O'conner worked at Technology & Networking in various capacities. He served as a Senior Network Engineer from 2010 to 2014, where he focused on network infrastructure. Before that, he was an ITA Team Leader from 2004 to 2009, overseeing team operations in Cape Girardeau, MO. He also held the position of vCIO for one year in 2010, where he contributed to strategic IT planning and implementation.
Technical Expertise and Responsibilities
Aaron O'conner possesses extensive technical expertise in Cisco technologies. He handles Cisco Security technologies, including Identity Services Engine (ISE), AnyConnect, Access Control Server (ACS), and Virtual Private Networks (VPNs). Additionally, he manages Cisco Voice technologies such as Cisco Unified Communications Manager (CUCM), Unified Contact Center Express (UCCX), and Unified Communications Manager Express (UCXN). His experience also includes working with Cisco Wireless technologies, including WLAN Controllers and standalone Access Points (APs).
Training and Mentorship
In his current role, Aaron O'conner plays a significant role in training and mentoring team members. He serves as an expert on processes and procedures for technical support personnel, ensuring that his team is well-equipped to handle technical challenges. His commitment to leadership extends to gathering information from manufacturers about new products and application features, which he shares with his team to enhance their knowledge and skills.
Implementation of Backup and Security Solutions
Aaron O'conner is involved in the implementation of various IT solutions, including Veeam Backup solutions and Barracuda Solutions. His work includes deploying security measures such as Spam firewalls, LinkBalancers, Application proxies, Web filters, and Message Archivers. These implementations are crucial for maintaining the integrity and security of the network and ensuring reliable data backup and recovery.