Aditya Nagwani
About Aditya Nagwani
Aditya Nagwani is an Analyst with expertise in Cisco Finesse and a strong background in data analysis and cloud computing. He currently works at Black Box in Bengaluru, Karnataka, India, and has a Bachelor of Engineering in Computer Science from Visvesvaraya Technological University.
Work at Black Box
Aditya Nagwani has been employed at Black Box as an Analyst since 2021. In this role, he focuses on enhancing customer satisfaction and loyalty by utilizing Cisco Finesse to improve contact center agent tools. His responsibilities include leveraging dashboarding tools to convert complex data into actionable insights, which aids in informed decision-making. Aditya's work contributes to streamlining processes and optimizing IT service delivery.
Previous Experience at ITTStar Consulting
Before joining Black Box, Aditya Nagwani worked at ITTStar Consulting, LLC as IT Application Support from 2019 to 2021. During his two years at the company, he gained experience in supporting IT applications and enhancing service delivery. This role provided him with a foundation in managing IT services and understanding client needs.
Education and Expertise
Aditya Nagwani holds a Bachelor of Engineering (BE) in Computer Science from Visvesvaraya Technological University, where he studied from 2017 to 2021. He completed his 12th grade at LFCS from 2015 to 2017 and his 10th grade at Fatima School from 2002 to 2015. In addition to his formal education, he has obtained certifications in AWS Business and Technical Professional, which support his skills in data analysis and cloud computing.
Technical Skills and Tools
Aditya Nagwani is proficient in various technical tools and platforms. He has extensive experience with ServiceNow, which aids in streamlining IT service delivery and business processes. His expertise also includes using Cisco Finesse to enhance customer interaction and satisfaction. Aditya utilizes dashboarding tools to analyze data and provide insights that facilitate better decision-making.
Professional Development and Interests
Aditya Nagwani is committed to professional development and staying updated with technology trends. He actively seeks to learn new skills that enhance his capabilities as an analyst. His passion for technology drives him to continuously improve his knowledge and expertise in the field.