Andrew Mc Gregor
About Andrew Mc Gregor
Andrew McGregor is a Service Delivery Manager at Black Box in Reading, England, where he has worked since 2022. He has a diverse background in project management, data analysis, and IT service management, with experience at various organizations including SmartDebit and Clear Channel Outdoor.
Work at Black Box
Andrew Mc Gregor has been serving as a Service Delivery Manager at Black Box since 2022. In this role, he is responsible for overseeing service delivery operations and ensuring client satisfaction. His position is based in Reading, England, United Kingdom.
Education and Expertise
Andrew Mc Gregor earned a Bachelor's degree in Biochemistry from the University of Sussex, where he studied from 2012 to 2015. He also completed his A-levels at Godalming College, focusing on Geography, Biology, Chemistry, and Business Studies from 2010 to 2012. Additionally, he achieved 12 GCSEs graded A* to C at Woking High School from 2006 to 2010.
Background
Prior to his current role, Andrew Mc Gregor held various positions in different organizations. He worked as a Laboratory Demonstrator at the University of Sussex School of Life Sciences for four months in 2014. He also served as a Data Analyst at Alliance Healthcare in 2013 and as a Junior Project Manager at Enhance Media Ltd in 2018. His experience includes ITIL Service Manager at SmartDebit from 2018 to 2022 and Digital Support Administrator at Clear Channel Outdoor from 2015 to 2017.
Achievements
During his tenure at SmartDebit, Andrew Mc Gregor successfully managed and released over 60 code and database updates, maintaining a rollback rate of less than 5%. He implemented new servicedesk software and protocols to ensure compliance with FCA, GDPR, and ISO27001 regulations. Additionally, he developed strategic plans for small PPC campaigns at Enhance Media and created a consolidated work planning sheet that integrated SEO, Analytics, and Web Design processes.