Andrew Mountain
About Andrew Mountain
Andrew Mountain is a technician with extensive experience in voice network connectivity and VOIP systems. He currently works at Black Box Network Services and has a background in the US Army as a cable systems installer.
Work at Black Box Network Services
Andrew Mountain has been employed at Black Box Network Services as a Technician since 2016. He works in the Jacksonville, Florida area and provides technical support within a 24x7 network operation center. His responsibilities include verifying voice network connectivity and resolving voice circuit issues. He also assists with testing and installation support for store network and voice systems, contributing to the overall functionality and reliability of the network.
Education and Expertise
Andrew Mountain studied at Virginia College-Jacksonville from 2015 to 2016, focusing on technical skills relevant to his career. He also attended Mitchell Community College, where he achieved a degree in Business Administration and Management. Additionally, he studied at MMI in Orlando, Florida from 2012 to 2013. His educational background complements his extensive technical expertise in VOIP phone installation, Ethernet wiring, and network troubleshooting.
Background in Technical Support
Prior to his current role, Andrew Mountain worked at MISource as a Fiber Technician for four months in 2011 in the Charlotte, North Carolina area. He has a significant background in the technical field, having served in the US Army as a 25L cable systems installer from 2002 to 2010 at Fort Gordon, Georgia. This experience has equipped him with skills in building cable racks and interpreting engineering drawings and wire lists.
Technical Skills and Certifications
Andrew Mountain possesses extensive skills in installing and troubleshooting VOIP phones, as well as wiring Ethernet, Cat 5/6 cables, and audio wires. He maintains a Department of Defense Secret security clearance, which reflects his capability to handle sensitive information and work in secure environments. His technical skills are essential for his role in ensuring network reliability and performance.