Brian Morrison
About Brian Morrison
Brian Morrison is a Voice Services Field Technician with extensive experience in telecommunications systems. He has worked for Blackbox Network Services since 2010, providing support for numerous end users and has held various roles in the telecommunications field since 1982.
Work at Black Box
Brian Morrison has been employed at Black Box Network Services since 2010, serving as a Voice Services Field Technician. In this role, he is responsible for servicing approximately 800 end users at Bridgestone Americas Headquarters. His work involves managing Siemens Hicom 300 PBX and PhoneMail systems, ensuring that telecommunications services meet the needs of the organization. He also participates in an active on-call service rotation, providing emergency support for various telecommunications platforms in the Middle and Eastern Tennessee area.
Education and Expertise
Brian Morrison studied at Telecommunications Training, which provided him with foundational knowledge and skills in the telecommunications field. He possesses extensive experience with a variety of telecommunications systems, including Unify, NEC, and ShoreTel. His technical expertise extends to handling products such as ClearOne and Konftel conference phones, Jabra headsets, and fax machines, making him proficient in both hardware and software aspects of telecommunications.
Background
Prior to his current position, Brian Morrison worked at Spiegel Catalog as a Telecommunications Manager from 1995 to 1998. He also served as a Telecommunications Manager at Chartway Federal Credit Union from 1998 to 2002. His earlier career includes a 13-year tenure at Siemens Enterprise Communications, where he held various roles from 1982 to 1995. This diverse background has equipped him with a comprehensive understanding of telecommunications management and support.
Service and Support Experience
Brian Morrison has provided first-level service and MAC (Moves, Adds, Changes) activity support for Bridgestone's Siemens PBX and PhoneMail systems across multiple locations, including Lebanon, TN, Aiken, SC, Peoria, IL, Portland, OR, and Allentown, PA. His experience in servicing these systems highlights his ability to manage telecommunications needs across various geographic areas, ensuring consistent service delivery.