Carl Kirkwood
About Carl Kirkwood
Carl Kirkwood is a Client Services professional with extensive experience in Pro Audio/Visual installation and technical support. He has worked for various companies, including Black Box Network Services and Aec Group, and holds a Bachelor's degree in Science Information Design from Penn State University.
Work at Black Box
Carl Kirkwood has been employed at Black Box Network Services since 2017, where he holds a position in Client Services. His role involves providing support and solutions to clients, ensuring their needs are met effectively. Black Box Network Services is known for its expertise in communication and networking solutions, aligning with Kirkwood's background in technical services.
Previous Employment History
Before joining Black Box, Kirkwood worked in various technical and customer service roles. He served as an Associate Technical Specialist at Aec Group from 2008 to 2017, where he developed his skills in Pro Audio/Visual installation and operations. He also had brief stints at Ironwood Communications as an Installer and at Coventry Health Care as a Benefits Examiner. His experience at The Strand Theatre as a Pro A/V Technician further solidified his technical capabilities.
Education and Expertise
Kirkwood earned a Bachelor's degree in Science Information Design from Penn State University, completing his studies from 2002 to 2006. His education provided a foundation for his technical skills, particularly in Pro Audio/Visual systems. He possesses expertise in troubleshooting, networking implementation, and structured wiring, which are critical in his current role.
Technical Skills and Proficiencies
Kirkwood has developed a diverse skill set throughout his career. He is skilled in troubleshooting technical issues, networking implementation, and support for both wired and wireless systems. His background includes structured wiring and repair, as well as PC installation and repairs, indicating a strong proficiency in managing technical infrastructures.
Background in Customer Service
In addition to his technical roles, Kirkwood has experience in customer service. He worked as a Sales Consultant at Sears Holdings Corporation and as a Crew Chief and Trainer at McDonald's Corporation. These positions helped him develop strong interpersonal skills and a solid understanding of business administration and finances.