Carlos Santana
About Carlos Santana
Carlos Santana is a Network Support Technician and Engineer at Miami International Airport, with a background in network engineering and extensive experience in technical support roles. He has worked for various companies, including Verizon Wireless and Alienware, and has a strong educational foundation in computer network engineering.
Work at Black Box
Carlos Santana has been employed at Black Box as a Network Support Technician and Engineer at Miami International Airport since 2015. In this role, he is responsible for maintaining IOS configuration templates and scripts in accordance with the latest network configuration policies. He conducts campus-wide auditing and reporting of network hardware and software to ensure optimal performance. Carlos also serves as the primary contact for service provisioning projects, addressing both internal and external corporate customer needs.
Education and Expertise
Carlos Santana has a strong educational background in network engineering. He studied at Miami Dade College, where he achieved Microsoft network engineering services from 2011 to 2012 and again from 2007 to 2008. Additionally, he attended Valencia College, earning a certification in Computer network engineering services in 2006. He also completed Apple Macintosh Information Technology training at Future Media Concepts Training Center in 2010 and received specific training for the Mac Genius position from Apple Inc. in 2008.
Background
Carlos Santana has a diverse work history in the technology and retail sectors. He previously worked at Verizon Wireless as a Sales Representative and Store Operations Agent for 10 months in 2011-2012. His experience includes a role as an A.L.X. Computer Assembly Technician at Alienware from 2007 to 2008 and as a Mac Genius at Apple Retail in Dadeland Miami from 2008 to 2010. He also served as a Business to Business Account Manager at TigerDirect.com for 3 months in 2010-2011 and as an Inventory Assistant Manager at Foot Locker from 2004 to 2007.
Technical Skills and Tools
Carlos Santana utilizes a variety of network tools in his current role, including Secure CRT, Netbrain, Splunk, and HP Open View for network support and troubleshooting. He has extensive experience in troubleshooting and maintaining Cisco Nexus equipment, which is crucial for ensuring stable distribution and core network operations. Carlos works closely with the inventory team to ensure accurate hardware fulfillment with vendors and participates in conference calls as a company representative during troubleshooting sessions.