Chee Yong Lim
About Chee Yong Lim
Chee Yong Lim is a Voice Network Engineer with seven years of experience at Black Box in Singapore. He specializes in problem-solving for network issues and has a background in Computer Science and Information Technology.
Work at Black Box
Chee Yong Lim has been employed at Black Box since 2017, where he serves as a Voice Network Engineer. In this role, he handles first-level escalations from the Service Desk Engineers, demonstrating his problem-solving skills in addressing network issues. His responsibilities include managing HelpDesk ticketing, which reflects his proficiency in customer service and technical support processes. Lim's work involves performing Smart-hand support in both customer premises and datacenter environments, ensuring effective network operations.
Education and Expertise
Chee Yong Lim completed his secondary education at SMK Durian Duan, where he studied Art and Economics, achieving SPM from 2008 to 2012. He furthered his education at Quick-Link Solutions Sdn Bhd, where he studied Computer Science and Information Technology, earning a Professional Certificate in this field from 2011 to 2014. This educational background provides him with a solid foundation in both technical and analytical skills relevant to his current role.
Background
Chee Yong Lim has a diverse educational background and professional experience in network engineering. His journey began with secondary education focused on Art and Economics, followed by specialized training in Computer Science and Information Technology. Since starting his career, he has developed expertise in managing network issues and providing technical support, contributing to his current position at Black Box.
Achievements
In his role as a Voice Network Engineer, Chee Yong Lim is responsible for documenting network problems and resolutions, which contributes to the knowledge base for future reference. He is also involved in the maintenance and testing of spare inventory of equipment and parts, ensuring they are ready for network operations. These responsibilities highlight his commitment to operational efficiency and continuous improvement in network management.