Chris Folland
About Chris Folland
Chris Folland is a Service Delivery Manager currently working at Black Box in Charleston, South Carolina. He has extensive experience in business management, operational service delivery, and team development, having held various roles in companies such as Motorola and Sentinel Technologies.
Current Role at Black Box
Chris Folland has been serving as the Service Delivery Manager at Black Box since 2021. In this role, he is responsible for governance across various areas, including service management, incident and change management, and continual service improvement. He operates within the Charleston, South Carolina Metropolitan Area and focuses on ensuring the highest level of operational service delivery. His position involves creating long-term customer relationships by acting as a liaison between clients and operational delivery teams.
Previous Experience at Sentinel Technologies
Prior to his current role, Chris Folland worked at Sentinel Technologies as the Business Process Management - Center of Excellence Manager from 2015 to 2017. During his tenure in Downers Grove, Illinois, he contributed to the organization by enhancing business processes and operational efficiency. His experience in this role helped him develop skills in managing complex business operations.
Professional Background at Motorola
Chris Folland spent 19 years at Motorola, where he held the position of Global Business Operations Quality Manager and Six Sigma Black Belt from 1989 to 2008. His extensive experience at Motorola involved overseeing quality operations and implementing Six Sigma methodologies to improve business processes. This role contributed significantly to his expertise in operational excellence and quality management.
Education and Expertise
Chris Folland studied at Swindon College in the United Kingdom, where he earned a Master of Business Administration (M.B.A.) in Business Management from 2001 to 2003. He also attended the University of West of England in Bristol, where he studied Electronic Engineering. His educational background supports his extensive experience in business management, operations, and technology.
Leadership and Team Development
In his professional roles, Chris Folland has demonstrated a strong commitment to staff and team development. He focuses on recruiting and retaining top talent, which is essential for building effective teams. His leadership style emphasizes the importance of operational efficiency and employee engagement, contributing to successful business outcomes.