Dale Brooker
About Dale Brooker
Dale Brooker serves as the Senior Manager of Global Service Delivery for Digital Workplace at Black Box, where he has worked since 1986. He specializes in customer experience management and has contributed to discussions on operational resilience and CCaaS migration.
Work at Black Box
Dale Brooker has held the position of Senior Manager at Black Box since 1986, accumulating 38 years of experience with the company. In 2021, he transitioned to the role of Senior Manager, Global Service Delivery - Digital Workplace. Based in Houston, Texas, he focuses on enhancing customer experience and managing service delivery within the digital workplace sector.
Customer Experience Management
Dale Brooker is actively involved in customer experience management and transformation initiatives. His work emphasizes improving service delivery and operational efficiency to enhance overall customer satisfaction. His expertise in this area contributes to the strategic goals of Black Box.
Webinar Participation
Dale Brooker was featured in a webinar discussing CCaaS migration. This involvement highlights his knowledge and experience in cloud communications and customer service solutions, showcasing his role in guiding organizations through technological transitions.
Operational Resilience Discussions
Dale Brooker has participated in discussions focused on enhancing operational resilience in accordance with the EU's Digital Operational Resilience Act (DORA). His contributions to these discussions reflect his commitment to ensuring that organizations can maintain effective operations in the face of digital challenges.