Dennis Hauser
About Dennis Hauser
Dennis Hauser is a CX Solution Architect at Black Box in Chicago, Illinois, with over three decades of experience in customer service and telecommunications. He has held various leadership roles, including Past President of the Indiana and Chicago Chapters of the International Customer Service Association (ICSA).
Work at Black Box
Dennis Hauser has been employed at Black Box as a CX Solution Architect since 2021. In this role, he focuses on enhancing customer experience solutions, leveraging his extensive background in customer service and telecommunications. His work is based in Chicago, Illinois, where he applies his knowledge to support clients in optimizing their customer interactions.
Professional Background
Dennis Hauser has a diverse professional background in customer service and telecommunications. He served as the North American Contact Center Subject Matter Expert for a global telecommunications vendor, demonstrating his expertise in the contact center landscape. Prior to his current role, he held various positions, including Customer Interaction Practice Leader at Unify and Director of Customer Service at RCI and Lenox Corporation.
Leadership in Customer Service Associations
Dennis Hauser has held leadership positions within customer service organizations. He founded and served as Past President of the Indiana Chapter of the International Customer Service Association (ICSA) and also served as Past President of the Chicago Chapter of ICSA. His involvement reflects his commitment to advancing the customer service profession.
Education and Expertise
Dennis Hauser studied at Indiana Wesleyan University and Indiana University Indianapolis. He possesses expertise in various areas, including CCaaS, AI selection and deployment, and knowledge of work anywhere agents, CTI, voice recognition, telemarketing, and staff incentive plans. This educational background supports his professional roles and contributions to the industry.
Speaking Engagements and Influence
Dennis Hauser is recognized as a thought leader in the customer service community. He has been a requested speaker for the International Customer Service Association (ICSA) and Healthcare Contact Center Times. His speaking engagements highlight his influence and expertise in customer service practices and trends.