Devin Wheeler
About Devin Wheeler
Devin Wheeler is the Lead Senior Service Engineer at Blackbox Network Services, where he has worked since 1999. With over 20 years of experience in communication systems, he specializes in installation, service, and maintenance, and holds multiple certifications in the field.
Work at Black Box
Devin Wheeler has been employed at Blackbox Network Services since 1999, serving as the Lead Senior Service Engineer for 25 years. In this role, he is responsible for overseeing the installation, service, and maintenance of communication systems. His extensive experience contributes to the company's ability to meet customer needs effectively.
Education and Expertise
Devin Wheeler studied at Heald College, where he focused on Business Software Applications and earned an Associate of Applied Science (AAS) degree. His educational background supports his extensive expertise in the communication systems field, particularly in handling and troubleshooting phone and voicemail systems from major brands such as Avaya, Nortel, Cisco, NEC, and Mitel.
Background
With over two decades of experience in the installation, service, and maintenance of communication systems, Devin Wheeler has developed a strong foundation in service engineering. His role includes serving as an escalation point for resolving unique and complex problems encountered by customers and technicians, showcasing his problem-solving abilities.
Achievements
Devin Wheeler holds several certifications, including ACIS, ACSS, and NCDS, which demonstrate his proficiency in the field of service engineering. His commitment to continuous learning and improvement further enhances his capabilities, allowing him to stay updated with industry advancements and best practices.