Eduardo Fuente
About Eduardo Fuente
Eduardo Fuente serves as the Network Operations Center Manager at Black Box Network Services, where he has worked since 2006. He manages a team of 14 staff members and plays a crucial role in enhancing operational efficiency and communication between users and IT.
Work at Black Box Network Services
Eduardo Fuente has been employed at Black Box Network Services since 2006, serving as the Network Operations Center Manager for 18 years. In this role, he manages the Service Desk, which serves as a Single Point of Contact (SPOC) for communication between users and IT employees. His responsibilities include overseeing a team of 14 staff members who provide support for various services, including traditional telephony, messaging, mobility, network infrastructure, data networking, wireless connectivity, digital signage, and network maintenance.
Education and Expertise
Eduardo Fuente studied at Southwest Sr. High. His educational background has contributed to his expertise in network operations and management. He plays a key role in maintaining cross-functional working relationships and identifying opportunities for operational improvement within the organization.
Team Management and Leadership
As the Network Operations Center Manager, Eduardo Fuente oversees a team of 14 staff members. His leadership involves ensuring that the team effectively supports various aspects of network services, including traditional telephony and digital signage. He focuses on fostering collaboration and enhancing operational efficiency among team members.
Operational Improvement Initiatives
Eduardo Fuente is actively involved in identifying opportunities for operational improvement within the Network Operations Center. His role emphasizes the importance of cross-functional working relationships, which are essential for optimizing service delivery and enhancing overall performance in network operations.