Esa Rhinevault
About Esa Rhinevault
Esa Rhinevault is a Project Coordinator at Black Box, with a diverse background in customer service and management across various industries. He has accumulated extensive experience in banking, retail, and warranty processing, alongside a solid educational foundation in accounting and industrial management.
Current Role at Black Box
Esa Rhinevault has been serving as a Project Coordinator at Black Box since 2018. In this role, he is responsible for overseeing project timelines, coordinating team efforts, and ensuring that project objectives are met efficiently. His experience in project management contributes to the effective execution of initiatives within the organization.
Previous Experience in Banking
Esa Rhinevault has extensive experience in the banking sector. He worked at the International Bank of Commerce as an Assistant Area Teller Supervisor from 2005 to 2008, where he managed teller operations. Prior to that, he was a Senior Teller at the American Bank of Commerce for eight months in 2008. His roles involved customer service and financial transaction management.
Customer Service Management Background
Esa has a solid background in customer service management. He served as a Senior Customer Service Manager at HEB from 2001 to 2005, focusing on enhancing customer satisfaction and managing service teams. Additionally, he worked at SP+ (SP Plus) in a customer service capacity from 2017 to 2018, further developing his skills in client relations.
Education and Certifications
Esa Rhinevault has pursued a diverse educational path. He studied at Austin Community College, focusing on Accounting, Industrial Management, and coding, earning various certificates from 2002 to 2023. He also holds a Bachelor Degree in Industrial Engineering from the University of Langlanguana in Bandung, Indonesia, where he studied from 1987 to 1990. Additionally, he completed a Certificate in Accounting and Business/Management at TAFE NSW in Australia from 1994 to 1995.
Experience in Warranty Processing
From 2015 to 2017, Esa worked at IWM Network as a Processing Mattress Warranty specialist. In this role, he managed warranty claims and ensured compliance with company policies. This position allowed him to develop skills in processing and customer service within the warranty sector.