Gabriela Oliveira Menezes
About Gabriela Oliveira Menezes
Gabriela Oliveira Menezes is the Coordinator of Network Infrastructure and People Management at Black Box, where she leads a specialized team in structured cabling for the Santander/F1rst project. She has a diverse background in network analysis, commercial analysis, and administrative support, with experience in various roles across multiple companies in Brazil.
Current Role at Black Box
Gabriela Oliveira Menezes serves as Coordenadora de Infraestrutura de Redes e Gestão de Pessoas at Black Box, a position she has held since 2023 in Campinas, São Paulo, Brasil. In this role, she is responsible for overseeing network infrastructure and managing personnel. Her leadership is crucial in ensuring the effectiveness of the team and the successful execution of projects.
Previous Experience at Black Box
Prior to her current role, Gabriela worked at Black Box as Lead Dispatcher from 2022 to 2023 for one year. During this time, she led a specialized team focused on structured cabling as part of the Santander/F1rst project at the Data Center in Campinas. Her responsibilities included tracking service level agreements (SLAs) for tickets and ensuring timely resolution.
Career Background
Gabriela has a diverse career history that includes roles in various organizations. She worked at Centro Universitário de Jaguariúna - UniFAJ as an Auxiliar administrativo from 2014 to 2016. Following this, she served as an Analista de rede at Netell Internet from 2016 to 2021, where she managed ticket queues and ensured proper routing to consultants. She then transitioned to RG ENGENHARIA ELÉTRICA as an Analista comercial from 2021 to 2022.
Performance Management and Improvement
In her roles, Gabriela has focused on generating performance indicators that emphasize total service time and monthly ticket volume. This focus on continuous improvement helps enhance operational efficiency and service delivery. She also monitors and manages the ticket queue using Service Now, ensuring effective qualification and routing.