Gary Barnard
About Gary Barnard
Gary Barnard is a Senior Technical Support Engineer with extensive experience in telecommunications and technical support, holding an MCSE 2003 + Security certification. He has worked for various companies in the field, including Black Box Network Services, Williams Communications, and Nortel Networks, and has expertise in VMware, Linux systems, and Avaya Aura communications equipment.
Work at Black Box
Gary Barnard has been employed at Black Box Network Services as a Senior Technical Support Engineer since 1990. He has accumulated over 34 years of experience in this role, primarily based in the Portland, Oregon Area. His responsibilities include providing technical support and troubleshooting for various communication systems and technologies.
Education and Expertise
Gary Barnard holds multiple certifications and degrees related to telecommunications and technology. He achieved an MCSE 2003 + Security certification and has completed continuing education in Telecommunications Technology/Technician from Nortel Networks over an 18-year period. He also earned a Diploma in Electronics from Vancouver Community College. Additionally, he participated in the Oregon Master Beekeeper Program at Oregon State University, focusing on Apiology from 2014 to 2020.
Background in Technical Support
Gary Barnard has a diverse background in technical support and engineering. He worked as a Field Support Engineer at Williams Communications from 1998 to 2001, and as a Technical Assistance Engineer at Nortel Networks from 1994 to 1998. His experience also includes roles at TTS Meridian Systems as a Field Service Technician and Remote Diagnostic Engineer, contributing to his extensive knowledge in the field.
Technical Skills and Tools
Gary Barnard possesses expertise in VMware and Linux-based systems. He has extensive experience supporting Avaya Aura communications equipment, AVST voice mail systems, and NEC phone systems. He is skilled in using remote support tools such as Bomgar, TeamViewer, and Webex, which enhance his ability to assist clients effectively.
Professional Development
Since 2010, Gary Barnard has been studying at Avaya Learning, focusing on Telecommunications Technology/Technician through various technical courses. This ongoing education reflects his commitment to staying current with industry trends and enhancing his technical capabilities.