George Semple
About George Semple
George Semple serves as the Vice President of Managed Services at Black Box Network Services, where he has worked since 2000. He specializes in service delivery management, revenue forecasting, and customer satisfaction, drawing on his background in Electrical and Electronics Engineering.
Work at Black Box Network Services
George Semple has served as the Vice President of Managed Services at Black Box Network Services since 2000, marking over 24 years in this role. Based in Austin, TX, he oversees the service delivery strategy and management for the organization. His responsibilities include managing the cost of service delivery within contractual agreements and ensuring customer satisfaction. Semple is also accountable for revenue forecasting and the management of costs to align with planned budgets. He provides quarterly business reviews to clients, assisting them in their future strategic planning.
Education and Expertise
George Semple completed his high school education at Coatesville Senior High School, where he studied Electrical and Electronics Engineering. He attended Texas State Technical College, earning a Bachelor of Science degree in Electronics. Additionally, he has pursued further education in Electrical and Electronics Engineering through the US Army, starting in 2103. His educational background supports his expertise in managing technical services and operational strategies within the telecommunications sector.
Background
George Semple has a long-standing career in the managed services sector, particularly within Black Box Network Services. His tenure of over two decades highlights his commitment to the organization and the industry. His roles have involved direct accountability for accounts revenue lines, emphasizing the importance of financial management in service delivery. Semple's approach includes fostering open and effective communication to build strong relationships with customers.
Achievements in Service Delivery
In his role at Black Box Network Services, George Semple has been instrumental in developing and implementing service delivery strategies that align with client needs. His focus on customer satisfaction and revenue management has contributed to the overall success of the managed services division. By providing quarterly business reviews, he ensures that clients are informed and engaged in their strategic planning, which enhances service delivery outcomes.