Hayley Young
About Hayley Young
Hayley Young is an International Service & Project Coordinator at Black Box, where she has worked since 2013. She coordinates projects across EMEA, APAC, and LATAM regions and engages with various global contacts to enhance project outcomes.
Work at Black Box
Hayley Young has been employed at Black Box since 2013, serving as the International Service & Project Coordinator. In this role, she coordinates projects across the EMEA, APAC, and LATAM regions, demonstrating her capability in managing international projects. Her responsibilities include engaging with a diverse range of contacts, partners, and contractors globally to meet project requirements. Prior to her current position, she worked as a Customer Service Coordinator at Black Box from 2011 to 2013, where she gained valuable experience in client relationship management.
Education and Expertise
Hayley Young studied at Prospect Technology College, where she developed foundational skills relevant to her career. Her expertise encompasses project management, client relationship management, and documentation skills. She is proficient in creating and managing service level agreements for multiple site customers, which highlights her ability to maintain high standards in client service. Additionally, she handles financial responsibilities for projects, ensuring adherence to budgets and margins.
Background
Before joining Black Box, Hayley Young worked at Santander UK as a Customer Service Cashier from 2007 to 2010. This role provided her with essential customer service experience and an understanding of financial operations. Her career path reflects a consistent focus on service-oriented roles, leading to her current position in international project coordination.
Client Feedback and Documentation
In her current role, Hayley Young is responsible for obtaining and processing client feedback after project completion. This practice is aimed at improving business operations and enhancing service delivery. She also assists in writing reports and providing client documentation, such as quotations and operation manuals, which showcases her strong documentation skills and attention to detail.
Collaboration with Project Managers
Hayley Young works closely with Project Managers to ensure that all administrative tasks are completed efficiently. This collaboration indicates her strong teamwork skills and her commitment to supporting project success. Her ability to coordinate with various stakeholders enhances the overall effectiveness of project management at Black Box.