Heather O'donnell
About Heather O'donnell
Heather O'Donnell serves as the Head of Talent Acquisition at Black Box, where she has worked since 2021. With extensive experience in staffing and human resources, she has implemented significant improvements in recruitment processes and employee onboarding.
Work at Black Box
Heather O'Donnell has served as the Head of Talent Acquisition at Black Box since 2021. In this role, she has implemented several initiatives to enhance the company's recruitment processes. Notable contributions include redesigning the onboarding model, which led to significant cost savings and improved employee retention. Additionally, she launched an international staffing model that optimized global recruitment efforts. O'Donnell also championed enhancements to the candidate experience, resulting in increased satisfaction among new hires. Furthermore, she established a Staffing University, providing resources for the professional and personal development of the talent acquisition team.
Previous Experience at AT&T
Before joining Black Box, Heather O'Donnell worked at AT&T for a total of 21 years, holding various roles. She began her career there as a Sr. Staffing Lead from 1999 to 2007, where she gained foundational experience in recruitment. Following this role, she advanced to the position of Director of Talent Acquisition, serving from 2008 to 2021. During her tenure at AT&T, she focused on talent acquisition strategies and processes, contributing to the company's staffing objectives in the Greater Pittsburgh Area.
Education and Expertise
Heather O'Donnell holds a Bachelor of Arts degree in Human Resources from Penn State University, which she completed from 1990 to 1994. She furthered her education by obtaining a Master of Arts degree in Industrial Relations from Indiana University of Pennsylvania, where she studied from 1995 to 1996. Her educational background provides her with a solid foundation in human resources and industrial relations, equipping her with the knowledge necessary for her roles in talent acquisition.