J. Rolando Baluyut
About J. Rolando Baluyut
J. Rolando Baluyut serves as the Lead - Services at Black Box, where he conducts preventive maintenance and provides technical support for Avaya systems. He holds a Bachelor's Degree in Information Technology and multiple Avaya certifications, with extensive experience in system installation and administration.
Work at Black Box
J. Rolando Baluyut has been employed at Black Box as Lead - Services since 2021. In this role, he conducts preventive maintenance for customers, ensuring system reliability and performance. He is responsible for the installation and administration of Avaya PBX systems and adjuncts, including Avaya Aura Communication Manager and Avaya Call Management System. Baluyut also provides advanced troubleshooting and technical support for Avaya systems, focusing on rapid issue identification and timely restoration. He offers 24x7 support and serves as a standby engineer after business hours to meet service level agreements (SLAs).
Education and Expertise
J. Rolando Baluyut studied at Pamantasan ng Lungsod ng Maynila, where he earned a Bachelor’s Degree in Information Technology from 2006 to 2010. He holds multiple Avaya certifications, including ACSS and ACIS for Avaya Aura Core Components, as well as certifications in Avaya Customer Engagement and Team Engagement Solutions. His educational background and certifications provide him with a strong foundation in telecommunications and system management.
Background
Before joining Black Box, J. Rolando Baluyut worked at AGC Networks Ltd. as a Senior Systems Engineer from 2015 to 2017. He also served as Lead - Services at AGC Networks Ltd. from 2017 to 2021. Prior to that, he was a Telecom Supervisor at DTSI Group from 2010 to 2015. His extensive experience in the telecommunications field spans over a decade, with a focus on system installation, administration, and support.
Professional Collaborations
In his current role at Black Box, J. Rolando Baluyut collaborates closely with principal partners such as Avaya, Verint, and Websense, as well as third-party vendors. This collaboration enables him to deliver comprehensive service solutions to clients, enhancing the overall effectiveness of the services provided.