Jean Ryan
About Jean Ryan
Jean Ryan is a Program Manager at Black Box Network Services, where she has worked since 2008. She focuses on improving customer workflows and identifying issues related to customer experience.
Current Role at Black Box Network Services
Jean Ryan has served as a Program Manager at Black Box Network Services since 2008. In this role, Ryan collaborates with customers and internal teams to design and implement improved workflows. Ryan leads weekly and monthly meetings with customers to review incident reports and outcomes, ensuring effective communication and resolution of issues.
Previous Experience at Black Box Network Services
Before becoming a Program Manager, Jean Ryan worked at Black Box Network Services in MAC Sales from 2005 to 2008. During this three-year period, Ryan gained valuable experience in sales and customer relations, which contributed to the development of skills relevant to the current role.
Education and Expertise
Jean Ryan studied at Normandale Community College, where Ryan achieved a degree in Accounting. This educational background provides a foundation for understanding financial aspects related to program management and customer interactions.
Customer Experience Management
In the role of Program Manager, Jean Ryan proactively identifies issues related to customer experience. Ryan communicates findings to management, contributing to the continuous improvement of services and customer satisfaction.