Jeani Waugh
About Jeani Waugh
Jeani Waugh serves as the Customer Operations Manager at Black Box Network Services in Duluth, GA, a position she has held since 2017. With over 15 years of experience at the company, she has contributed to financial reporting, staffing models, and process improvements.
Work at Black Box Network Services
Jeani Waugh has been employed at Black Box Network Services since 2005, holding various positions that demonstrate her growth within the organization. Currently, she serves as the Customer Operations Manager, a role she has held since 2017. In this capacity, she oversees customer operations, ensuring efficient service delivery. Prior to this, she worked as the Service & Delivery Manager for the US and Canada from 2009 to 2017, where she focused on client operations. Her earlier roles included Regional Administrator from 2007 to 2009 and Administrative Assistant from 2005 to 2007, where she contributed to operational improvements.
Education and Expertise
While specific educational details are not provided, Jeani Waugh's extensive experience at Black Box Network Services highlights her expertise in customer operations, service delivery, and resource management. Her roles have required a strong understanding of operational processes and financial analysis, indicating a solid foundation in both management and analytical skills. Her ability to develop staffing models and implement process improvements reflects her expertise in optimizing client support.
Background
Jeani Waugh began her career at Black Box Network Services in 2005 as an Administrative Assistant. Over the years, she progressed through various roles, gaining experience and knowledge in customer operations and service delivery. Her tenure at the company spans nearly two decades, showcasing her commitment and adaptability in a dynamic work environment. Her background in financial reporting and analysis supports her strategic decision-making capabilities.
Achievements in Operational Efficiency
Throughout her career at Black Box Network Services, Jeani Waugh has made significant contributions to operational efficiency. She has conducted financial reporting and analysis to support strategic decision-making for client operations. Additionally, she developed and managed staffing models that optimized resource allocation for client support. Her initiatives in implementing process improvements have enhanced the efficiency of operations for a large global client, demonstrating her impact on the organization.