Jerry Loretz
About Jerry Loretz
Jerry Loretz is a Technical Lead Engineer with extensive experience in contact center solutions, currently working at Black Box in Auckland, New Zealand. He has held various roles in the telecommunications and technology sectors, including a position as a Communications Consultant at Bankwest and a PABX Technician at Telkom.
Work at Black Box
Jerry Loretz has served as a Technical Lead Engineer at Black Box since 2014. His role involves managing and maintaining contact center solutions across New Zealand and Australia. With a focus on effective communication and customer engagement, he influences stakeholders at all levels within the organization. His extensive experience in the field allows him to contribute significantly to the design and implementation of contact center solutions.
Previous Experience
Before joining Black Box, Jerry Loretz worked as a Communications Consultant at Bankwest for six months in 2014. He also spent ten years as a PABX Technician at Telkom from 1988 to 1998. His diverse background includes experience in the financial and insurance industries, government organizations, and the hospitality sector.
Education and Expertise
Jerry Loretz has a solid educational background in Computer Systems Networking and Telecommunications. He achieved various certifications, including Oracle SBC Engineering and Oracle Session Monitor - Implementation in 2022 and 2021, respectively. He also holds an Avaya Certified Engineer designation from 2007 and multiple certifications from Genesys University, including Genesys Cloud Certified Associate and Genesys Interaction Dialer Certified Engineer in 2019. Additionally, he earned a National Diploma - N6 in Electronics from Natal Institute of Technology from 1989 to 1991.
Certifications
Throughout his career, Jerry Loretz has obtained several key certifications that enhance his technical expertise. These include the Oracle SBC Engineering certification in 2022, the Avaya Certified Engineer credential in 2007, and multiple certifications from Genesys University in 2019. His certifications reflect his commitment to staying current in the rapidly evolving field of telecommunications and contact center solutions.
Industry Experience
Jerry Loretz has over 15 years of experience in designing and implementing contact center solutions. His work spans various sectors, including financial services, insurance, government, and hospitality. This extensive experience has equipped him with a deep understanding of the unique challenges and requirements of these industries, enabling him to deliver tailored solutions that meet client needs.