John Champney
About John Champney
John Champney is an Incident Support Specialist with over a decade of experience at Blackbox Network Services. He manages the invoicing process for priority cases and has a background in technical support roles across various companies.
Current Role at Black Box Network Services
John Champney serves as an Incident Support Specialist at Black Box Network Services, a position he has held since 2014. In this role, he manages the invoicing process for priority 1-3 Break/Fix cases, ensuring that all invoicing is accurate and compliant with margin requirements. He collaborates closely with sales and consulting personnel to effectively address and resolve customer issues, contributing to overall customer satisfaction.
Professional Background
John Champney has a diverse professional background in technical support and incident management. He began his career at Dell as a Laptop Technician from 1997 to 2001. He then worked at Harte-Hanks, Inc. as an Xbox/PC Technician from 2003 to 2005. Following this, he served as a Support Agent at Unisys from 2005 to 2008 and at Wincor Nixdorf from 2008 to 2014. His experience spans various roles and responsibilities, equipping him with a solid foundation in technical support.
Education and Qualifications
John Champney studied at Westwood College of Technology, where he achieved an Associate of Applied Science (AAS) in Network Engineering from 2005 to 2007. He also earned an Associate of Arts degree during the same period. His educational background provides him with essential knowledge and skills relevant to his current role in incident support and technical services.
Customer Satisfaction and Coordination
In his current position, John Champney is responsible for ensuring customer satisfaction by coordinating with subcontractors and internal technicians to resolve break/fix cases. His role requires effective communication and collaboration to address customer needs promptly and efficiently, highlighting his commitment to service excellence.