John Ratzke
About John Ratzke
John Ratzke is a Senior Systems Engineer at Black Box, where he has worked since 2011. He has a diverse background in technology and client services, having held various positions at companies such as Delaware Investments, Prudential Financial, and LiquidSpoke.
Work at Black Box
John Ratzke has been employed at Black Box as a Senior Systems Engineer since 2011. He has accumulated over 13 years of experience in this role, contributing to various projects and initiatives in Wayne, PA. His responsibilities include providing advanced technical support and solutions within the company.
Previous Employment History
Before joining Black Box, John Ratzke held several positions in different organizations. He worked as a Client Service Consultant at Delaware Investments from 1997 to 1998. He also served as a Case Installation Manager at Prudential Financial from 1998 to 2001. His experience includes roles at The Chubb Corporation as a Field Technology Services Project Implementation Coordinator from 2001 to 2002, and at LiquidSpoke in various capacities, including Support Analyst II and Help Desk Team Lead.
Education and Expertise
John Ratzke studied at The George Washington University for 11 months in 2000. He also attended the University of Rochester. His educational background includes a focus on Business Administration, which he pursued from 1992 to 1996. This academic foundation supports his technical roles and responsibilities in systems engineering.
Technical Support Experience
In his career, John Ratzke has provided Tier 3 support for LiquidWare Recorder and Backup systems. He has also been responsible for administrator and end user training on ShoreTel Phone Systems and Enterprise Contact Center. His technical support experience spans various roles, showcasing his ability to address complex technical issues.