Karen O'donnell Marshall
About Karen O'donnell Marshall
Karen O'Donnell Marshall is a Technical Writer at Black Box, where she has worked since 2021. She holds a Master's degree in Corporate Communication and a Bachelor's degree in Print Journalism from Duquesne University, and has a diverse background in writing, customer service, and human resources.
Work at Black Box
Karen O'Donnell Marshall has been employed at Black Box as a Technical Writer since 2021. In this role, she focuses on creating and managing technical documentation and manuals. Her responsibilities include adapting writing for various target audiences, ensuring clarity and usability in technical materials. With three years of experience at Black Box, she has contributed to the development of comprehensive documentation that supports the company's technical products and services.
Previous Employment Experience
Before joining Black Box, Karen O'Donnell Marshall worked at Prion Manufacturing Company. She served as a Customer Service Administrator from 2018 to 2019 and later held the position of Customer Service Administrator/HR Manager from 2019 to 2020. In these roles, she gained experience in customer service and human resources. Additionally, she worked as a Marketing Coordinator at Serta Mattress Company from 1993 to 1994 and completed a Public Relations Internship at The Carson Group in 1990.
Education and Expertise
Karen O'Donnell Marshall earned a Master's degree in Corporate Communication from Duquesne University, where she studied from 1991 to 1993. She also holds a Bachelor's degree in Print Journalism from the same institution, completed from 1988 to 1991. Her educational background provides her with a strong foundation in communication and writing, which she applies in her technical writing and project management roles.
Skills and Specializations
Karen O'Donnell Marshall possesses extensive experience in creating various forms of written content, including technical manuals, press releases, brochures, newsletters, and advertising materials. She is adept at managing writing projects from concept through completion, ensuring that all materials meet the needs of their intended audiences. Her skills also extend to customer service, technical support, and human resources, reflecting her versatility in professional environments.
High School Education
Karen O'Donnell Marshall completed her high school education at Baldwin High School from 1984 to 1988. This foundational education set the stage for her subsequent studies in journalism and corporate communication at Duquesne University.