Kathy Baker
About Kathy Baker
Kathy Baker is a professional in Customer Sales & Service, currently employed at Black Box Network Services since 2008. She has a background in Psychology, Sociology, and Religion from Concordia University Ann Arbor and previously served as a Branch Manager at PNC for 14 years.
Work at Black Box Network Services
Kathy Baker has been employed at Black Box Network Services since 2008, where she holds a position in Customer Sales & Service. In this role, she facilitates communication between customers and tech support staff to ensure product clarification. Her responsibilities include engaging in online chat support with customers through the company's website, as well as managing customer interactions via multiple channels, including phone, fax, web ordering, and email.
Previous Experience at PNC
Before joining Black Box Network Services, Kathy Baker worked at PNC as a Branch Manager from 1991 to 2005. During her 14 years at PNC, she developed skills in customer service and branch operations, which contributed to her expertise in managing customer relationships and service delivery.
Education at Concordia University Ann Arbor
Kathy Baker studied at Concordia University Ann Arbor from 1976 to 1980, where she earned a Bachelor of Arts degree. Her academic focus included Psychology, Sociology, and Religion. This educational background has likely informed her approach to customer interactions and support.
Customer Communication Skills
In her current role, Kathy Baker excels in facilitating effective communication between customers and technical support staff. She is adept at clarifying product information and ensuring that customer inquiries are addressed promptly and accurately. Her ability to handle customer interactions across various channels enhances the overall customer experience.