Kristia Simon
About Kristia Simon
Kristia Simon is a Project Manager with over 15 years of experience in telecommunications support and customer service. She has worked at Black Box Network Services since 2015 and previously held various roles at The Coca-Cola Company.
Work at Black Box Network Services
Kristia Simon has been employed at Black Box Network Services since 2015. Initially serving as a Voice Specialist, she transitioned to the role of Project Manager in 2017. In her current position, she oversees various projects, leveraging her extensive experience in telecommunications support and customer service. Her work is based in the Greater Atlanta Area, where she has contributed to the company's operations for over seven years.
Experience at The Coca-Cola Company
Kristia Simon worked at The Coca-Cola Company for a total of 15 years, from 2000 to 2015. Her roles included Attendant Console Operator, Customer Operations Associate III, and Systems Support Specialist II. During her tenure, she gained experience in customer service and telecommunications support, which laid the foundation for her current career. Her time in Atlanta, GA, allowed her to develop strong skills in vendor relations and end user training.
Education and Expertise
Kristia Simon studied at Howard University, where she earned a Bachelor of Business Administration (BBA) with a focus on Marketing. Her educational background supports her expertise in project management, IMCAD Management, and Request Fulfillment. She possesses strong project management skills, which she applies in her current role at Black Box Network Services.
Telecommunications and Customer Service Skills
With over 15 years of experience in telecommunications support and customer service, Kristia Simon has developed a comprehensive skill set. She specializes in both internal and external customer service, ensuring effective communication and support. Her experience includes end user training and managing vendor relations, which are critical components of her role as Project Manager.