Leigh Taylor
About Leigh Taylor
Leigh Taylor is a Senior Client Success Manager with extensive experience in technology services architecture and client relations. With a background in Health Care Administration and certifications in Cisco and Project Management, Taylor specializes in developing customized support solutions and Success Plans for large clients.
Work at Black Box
Leigh Taylor has been employed at Black Box Corporation since 2021 as a Senior Client Success Manager. In this role, she focuses on enhancing client relationships and ensuring the successful implementation of technology services. Prior to this position, she served as a Senior Client Services Architect in the Enterprise/Strategic Business Unit from 2016 to 2021. During her tenure, she worked on contract renewals and developed support solutions tailored to the needs of large clients. Leigh also held the position of Client Account Consultant at Black Box from 2006 to 2015, where she gained extensive experience in client management.
Education and Expertise
Leigh Taylor earned a Bachelor of Science degree in Health Care Administration from Bellarmine University. Her educational background complements her professional experience in technology services architecture. She is certified in both Cisco and Project Management, which enhances her capabilities in client success management. Leigh specializes in developing Success Plans that help clients identify measurable Key Performance Indicators (KPIs) and achieve their business objectives.
Background
Leigh Taylor has a significant history in client services and technology architecture, with over 15 years of experience in the field. Her career at Black Box Corporation spans multiple roles, beginning as a Client Account Consultant and advancing to Senior Client Services Architect. She has worked primarily in the Louisville, Kentucky area, where she has built a reputation for customizing support solutions to meet the specific needs of diverse clients.
Achievements
Leigh Taylor participated in the 'Simple, Effective, Efficient' initiative as a member of the tiger task team. This initiative aimed to streamline business processes within the organization, showcasing her commitment to improving operational efficiency. Her extensive experience in technology services architecture and contract renewal has contributed to her effectiveness in managing large client accounts.