Marci Bailey
About Marci Bailey
Marci Bailey is a Customer Operations Manager currently working at Black Box in the Greater Boston Area. She has over two decades of experience in customer service and operations management, having held various roles at companies such as American Holt Corp., LAN-TEL Communications, and Staples.
Current Role at Black Box
Marci Bailey serves as the Customer Operations Manager at Black Box, a position she has held since 2019. In this role, she is responsible for overseeing customer operations and ensuring efficient service delivery. Her work contributes to the overall customer experience and operational effectiveness within the organization. Bailey operates in the Greater Boston Area, where she applies her extensive experience in customer service management.
Previous Experience at American Holt Corp.
Prior to her current role, Marci Bailey worked at American Holt Corp. as a Customer Service Manager from 2011 to 2012. During her one-year tenure in Norwood, MA, she managed customer service operations and focused on enhancing customer satisfaction. This role provided her with foundational skills in customer relations and service management.
Experience at LAN-TEL Communications, Inc.
Marci Bailey was employed at LAN-TEL Communications, Inc. as a Major Accounts/Service Manager from 2012 to 2018. Over the course of six years in Norwood, MA, she managed major accounts and service operations, contributing to the company's growth and customer retention efforts. Her responsibilities included coordinating service delivery and maintaining client relationships.
Education and Expertise
Marci Bailey studied at Framingham State College, where she earned a Bachelor of Arts degree in English and Education from 1989 to 1993. This educational background has equipped her with strong communication and organizational skills, which she applies in her professional roles. Her academic training supports her expertise in customer operations and service management.
Career Background in Customer Service
Marci Bailey has a diverse background in customer service and operations management. She has held various positions, including Senior Network Operations Specialist at Staples from 1993 to 1999, and Service Project Manager at McDonald Electrical Corporation from 2018 to 2019. Additionally, she worked as a Systems Engineer at Vanguard Managed Solutions from 1999 to 2001. This extensive experience has provided her with a comprehensive understanding of customer service dynamics across different industries.