Michael Brooks
About Michael Brooks
Michael Brooks is an IT Manager for Client Services at Black Box, where he has worked since 2018. He has over 20 years of experience in information technology and focuses on enhancing end user experience.
Work at Black Box
Michael Brooks has served as the IT Manager for Client Services at Black Box since 2018. In this role, he is responsible for defining internal procedures, processes, and policies for the Client Services Team. He manages a team that provides desktop support to over 2,500 corporate users globally, ensuring high-level results that enhance the end user experience. His tenure at Black Box has involved a focus on improving service delivery and operational efficiency within the IT department.
Previous Experience at FedEx Ground
Before joining Black Box, Michael Brooks worked at FedEx Ground as Desktop Network Support from 2017 to 2018. During his time there, he contributed to the support and maintenance of desktop systems, ensuring reliable network connectivity and user support. This role further developed his skills in IT support and user experience management.
Background in IT Support
Michael Brooks has over 20 years of experience in the information technology field. His career includes a previous position at Black Box as Senior Desktop Support for 9 months in 2018, where he gained valuable insights into the company's IT operations. His extensive background in IT support has equipped him with the knowledge and skills necessary to manage complex IT environments effectively.
Education and Expertise
Michael Brooks holds a Bachelor of Science degree in Management Information Systems from Indiana University of Pennsylvania, where he studied from 1978 to 1982. His educational background in Management Information Systems and Computer Science provides a strong foundation for his work in IT management and support. This academic experience supports his ability to implement effective IT strategies and solutions.