Paul Eleftheriou
About Paul Eleftheriou
Paul Eleftheriou serves as the EMEA HPE SIO Service Delivery Manager at Black Box, where he focuses on operational service delivery and governance. He has extensive experience in IT service management, having held key positions at various organizations including Kingston University, Bank of America Merrill Lynch, and Hewlett Packard Enterprise.
Current Role at Black Box
Paul Eleftheriou currently serves as the EMEA HPE SIO Service Delivery Manager at Black Box, a position he has held since 2021. In this role, he plays a key part in ensuring high operational service delivery standards. His responsibilities include governance across service management, incident and change management, and continual service improvement. He focuses on maintaining consistent, high-quality service delivery through structured practices.
Previous Experience in IT Service Delivery
Prior to his current role, Paul Eleftheriou held several positions in IT service delivery. He was the Head of IT Service Delivery at Kingston University for four months in 2020. He also worked as the Head of IT Services at Camden Council for nine months in 2020. His experience includes overseeing governance in areas such as onboarding, workflow, dashboard reporting, financial performance, and customer satisfaction.
Career Background in Operations Management
Paul Eleftheriou has extensive experience in operations management. He served as a Senior Operations Manager at Bank of America Merrill Lynch for 11 years, from 1998 to 2009. He also worked as the Regional Head of Infrastructure at Capita Asset Services for nine months in 2014-2015. His roles have involved building long-term customer relationships and ensuring optimal performance on contracts by acting as a liaison between clients and operational teams.
Educational Background and Expertise
Paul Eleftheriou studied at South London College, where he earned an Engineer's degree in Electrical, Electronic and Communications Engineering Technology. His educational background supports his expertise in managing day-to-day activities related to post-sale installation, delivery, deployment, and ongoing support functions within service delivery and field operations organizations.
Key Skills and Responsibilities
Paul Eleftheriou possesses expertise in ensuring that installation, delivery, and deployment services are executed in a consistent and professional manner. He employs structured and disciplined practices to achieve high-quality service delivery. His responsibilities encompass governance across various service management areas, which contribute to continual service improvement and operational excellence.