Phaenorah De Martini, M.S
About Phaenorah De Martini, M.S
Phaenorah De Martini, M.S, serves as the Customer Operations Manager at Black Box since 2021, bringing expertise in process optimization and customer satisfaction. With a strong background in management and telecommunications, she has held various roles at AT&T and Cognosante, and has advanced academic qualifications in business and information systems.
Work at Black Box
Phaenorah De Martini has served as the Customer Operations Manager at Black Box since 2021. In this role, she focuses on enhancing customer satisfaction through process optimization. Her responsibilities include managing customer operations and ensuring that the company's objectives align with customer needs. With three years of experience in this position, she has contributed to improving operational efficiencies and customer engagement strategies.
Education and Expertise
Phaenorah De Martini holds a Master of Science (M.S.) in Information Systems from The University of Memphis, which she completed from 2015 to 2017. She also earned a Graduate Certificate in Business Information Assurance from the same institution in 2016. Earlier, she obtained a Bachelor of Business Administration (B.B.A.) in Management from LeMoyne-Owen College, studying from 2000 to 2006. Additionally, she completed a Web & Software Development program at Coding Dojo in 2019, focusing on Python, MEAN, and Java Full Stack.
Background in Telecommunications
Phaenorah De Martini has extensive experience in the telecommunications industry, having worked at AT&T for over a decade. Her roles included Engineering Assistant, Manager-Specialist-Technical Process/Quality, and Sales Associate. She worked at AT&T from 2003 to 2016, gaining insights into various operational aspects and customer interactions. This background has equipped her with a strong foundation in managing processes and systems within the telecommunications sector.
Previous Experience at Cognosante
Before her current role at Black Box, Phaenorah De Martini worked as a Team Manager at Cognosante for a brief period in 2019. During her three months there, she was responsible for overseeing team operations and ensuring effective communication and workflow. This experience added to her skills in managing people and processes, further enhancing her capabilities in customer operations.
Skills in Strategic Planning
Phaenorah De Martini possesses skills in strategic planning and business process improvement. Her expertise is particularly relevant to the telecommunications industry, where she has applied her knowledge to optimize processes that enhance customer satisfaction. This skill set allows her to effectively analyze and improve operational workflows, contributing to better service delivery and customer experiences.