Prabhu Paulraj
About Prabhu Paulraj
Prabhu Paulraj is a Cloud Engineer with expertise in Genesys, AWS, and Azure, currently working at Black Box in Auckland, New Zealand. He has a background in IT operations and service delivery, with previous experience at Dell and a degree in Computer Science from Madurai Kamaraj University.
Work at Black Box
Prabhu Paulraj has been employed at Black Box as a Cloud Engineer specializing in Genesys, AWS, and Azure since 2020. In this role, he manages the integration of CRM applications with Genesys Cloud, ensuring seamless functionality for clients. He also provides after-hours end-user support and server monitoring during on-call rotations. His responsibilities include creating knowledge base articles that utilize in-house test platforms and technical documentation from Genesys resources.
Previous Experience at Dell
Prior to joining Black Box, Prabhu Paulraj worked at Dell from 2012 to 2020. He served as a Site Lead in Service Delivery from 2015 to 2020, overseeing operations for five years. His earlier role at Dell India involved IT Operations from 2012 to 2015. During his tenure, he coordinated with engineering teams for critical system updates and application patches for over 30 Genesys Cloud customers, enhancing service delivery and support.
Education and Expertise
Prabhu Paulraj completed his Bachelor of Science in Computer Science at Madurai Kamaraj University from 1991 to 1994. He also achieved his Pre-University (PU) education at Sainik School, Amaravathinagar. His educational background provides a strong foundation for his expertise in cloud engineering and IT support, enabling him to train sales partners and end-user IT support personnel effectively.
Training and Support Initiatives
In his current role and previous positions, Prabhu Paulraj has been involved in training initiatives aimed at enhancing the capabilities of sales partners and end-user IT support personnel. He focuses on ensuring that these individuals can competently support and administer products, contributing to improved customer satisfaction and operational efficiency.