Reid Puckett, MBA
About Reid Puckett, MBA
Reid Puckett, MBA, serves as the VP of CX Sales at Black Box, where he has worked since 2022. He has extensive experience in sales leadership, having held key positions at various companies, including Connex Telecommunications Inc. and Reliant Technology.
Current Role at Black Box
Reid Puckett serves as the Vice President of CX Sales at Black Box, a position he has held since 2022. In this role, he is responsible for overseeing customer experience sales initiatives and driving growth within the organization. His leadership is characterized by a focus on team cohesion and strategic development, which has contributed to the establishment of successful CX sales teams at Black Box.
Previous Experience at Connex Telecommunications Inc.
Prior to his current role, Reid Puckett worked at Connex Telecommunications Inc. as the Vice President of US CX Sales from 2020 to 2022. During his tenure, he established CX sales teams and implemented strategies that led to significant growth. His experience at Connex reflects his capability in building effective sales teams and enhancing customer experience.
Career Background in Sales Management
Reid Puckett has extensive experience in sales management across various organizations. He held the position of Senior Director of Sales at Aria Solutions from 2018 to 2020, and prior to that, he was a Region Sales Manager at Avaya from 2000 to 2006. His career also includes significant roles at Verizon Enterprise Solutions and Reliant Technology, where he successfully expanded sales teams and resources.
Education and Academic Qualifications
Reid Puckett holds a Bachelor of Arts degree from Georgia Southern University. He furthered his education by obtaining a Master of Business Administration (MBA) from Nova Southeastern University. His academic background provides a strong foundation for his strategic approach to sales and team management.
Leadership Style and Philosophy
Reid Puckett is recognized for his empathetic leadership style, emphasizing a lead-by-doing approach. He prioritizes team cohesion, especially during challenging times, and advocates for win-win outcomes in all interactions. His ability to create effective strategies for team building and partner integration is a hallmark of his leadership philosophy.