Ridhi Singh
About Ridhi Singh
Ridhi Singh is a Customer Success Manager Intern currently working at Black Box in the United States. She has a strong educational background in Information Technology Project Management and Computer Science, along with experience in customer insights and social media analytics.
Work at Black Box
Ridhi Singh currently serves as a Customer Success Manager Intern at Black Box, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and retention through effective communication and support. Her responsibilities include utilizing data analytics to understand customer needs and improve service delivery.
Education and Expertise
Ridhi Singh earned her Master of Science in Information Technology Project Management from The University of Texas at Dallas, where she studied from 2021 to 2023. Prior to this, she completed her Bachelor of Technology in Computer Science at Symbiosis Institute of Technology from 2015 to 2019. She also holds a Higher Secondary degree in Computer Science from Thakur College of Science & Commerce, completed between 2013 and 2015.
Background
Ridhi Singh has a diverse professional background, including a summer internship at Larsen & Toubro in 2018, where she gained experience in a corporate environment. She also worked as an Operations Executive at GigIndia from 2020 to 2021, where she contributed to operational efficiency. Additionally, she has been a Graduate Assistant at the UT Dallas Office of Information Technology since 2022.
Skills and Tools
Ridhi Singh possesses a range of technical skills and expertise in various tools and programming languages. She is proficient in visualization tools such as Tableau, JMP, Canva, Power BI, and KeyNote. Her programming skills include Python, PL/SQL, and SAS, along with experience in database management using MySQL. She is also familiar with CRM tools and has over two years of experience in customer insights and social media analytics.
Marketing and Customer Experience
Ridhi Singh has experience in strategizing and implementing marketing campaigns aimed at enhancing customer experience and retention for a tech start-up. Her background in customer insights and analytics supports her ability to develop effective marketing strategies that focus on customer satisfaction.