Ross Gunn
About Ross Gunn
Ross Gunn is an SDO Deployment Engineer with extensive experience in designing and developing self-service applications for contact centers. He has worked in the field for over 40 years, including a 15-year tenure as an Application Developer at Norstan Communications.
Work at Black Box
Ross Gunn currently serves as an SDO Deployment Engineer at Black Box Network Services. He has been with the company since 1984, accumulating 40 years of experience in the Phoenix, Arizona area. In this role, he specializes in designing and developing voice and touch tone self-service applications tailored for contact centers across various industries. His work contributes to enhancing customer interactions through effective self-service solutions.
Previous Experience at Norstan Communications
Prior to his tenure at Black Box, Ross Gunn worked at Norstan Communications as an Application Developer from 1989 to 2004. Over the course of 15 years in the Phoenix, Arizona area, he developed applications that supported telecommunications solutions. This experience laid a strong foundation for his current role in self-service application development.
Education and Expertise
Ross Gunn studied at Arizona State University, where he gained foundational knowledge that supports his career in technology and application development. He is trained and certified in Avaya Aura Experience Portal and Orchestration Designer for Self Service, showcasing his expertise in deploying advanced communication solutions. Additionally, he has extensive experience with Convergys Voice Portal Pro and Interaction Composer development tools.
Specialization in Self-Service Applications
Ross Gunn specializes in the design and development of voice and touch tone self-service applications. His work focuses on improving contact center operations across various industries, allowing organizations to enhance customer service through automated solutions. His extensive background in application development equips him with the skills necessary to create effective self-service systems.