Subrat Kumar Parida
About Subrat Kumar Parida
Subrat Kumar Parida is a ServiceNow Manager at Black Box in Bengaluru, Karnataka, India, with extensive experience in IT service management and process improvement. He has held various roles in leading companies, including Investec and IBM, and specializes in ITIL-based transformations across multiple industries.
Work at Black Box
Subrat Kumar Parida has been employed at Black Box as a ServiceNow Manager since 2023. He operates in a hybrid work environment based in Bengaluru, Karnataka, India. In this role, he applies his extensive knowledge of ServiceNow to manage and optimize IT service management processes.
Previous Experience in ServiceNow Management
Prior to joining Black Box, Subrat served as a ServiceNow Manager at Investec from 2021 to 2024 in Mumbai, Maharashtra, India. His experience also includes a position as a Service Delivery Specialist at NTT India Digital Private Limited for five months in 2020, and as an Associate Technical Manager at inMorphis from 2019 to 2020 in Bengaluru.
Technical Background and Education
Subrat Kumar Parida studied Computer Science at Biju Patnaik University of Technology, Odisha, where he earned a Bachelor of Engineering (BE) from 2002 to 2006. He completed his Intermediate in Science at the Council of Higher Secondary Education Orissa in 2000 and achieved Matriculation in Mathematics from the Board of Secondary Education Orissa in 1998.
Expertise in ITIL and Service Management
Subrat has expertise in implementing ITIL-based transformations and automation across various industry sectors, including Telecom, Health Care, and Finance. He specializes in the full lifecycle design and improvement of ITIL processes and has managed projects related to Asset and Configuration Management, Incident, Problem, Change, and Service Catalog.
Career Progression and Roles
Subrat's career includes significant roles such as Senior Consultant at Atos from 2014 to 2019 in Bengaluru, and Consultant at IBM from 2009 to 2014 in Gurugram, Haryana, India. His experience encompasses extensive customization and development of ServiceNow ITSM, Service Catalog, SLM, CMDB, Discovery, and Integration.