Tarrale Jones
About Tarrale Jones
Tarrale Jones is a Center Analyst II at Black Box, where he has worked since 2020. He has a strong background in technical support and communication, having previously held roles at Workplace Options, ManTech International Corporation, and Cognosante.
Current Role at Black Box
Tarrale Jones has been employed at Black Box as a Center Analyst II since 2020. In this role, Jones specializes in providing technical support to over 2000 users, demonstrating the ability to manage high-volume user environments effectively. The position requires articulating complex technical concepts to users with varying levels of technical understanding, showcasing strong communication skills.
Previous Experience at Workplace Options
Before joining Black Box, Tarrale Jones worked as a Consultant at Workplace Options from 2010 to 2013. This role was based in Arlington, VA, and lasted for three years. During this time, Jones gained valuable experience in providing support and consulting services.
Experience at ManTech International Corporation
Tarrale Jones served on the Mobile Support Team at ManTech International Corporation from 2015 to 2017. This two-year position was located in the Washington D.C. Metro Area. The role involved providing technical support and assistance in mobile technology.
Background in Technical Support
Jones has a diverse background in technical support, having worked as a Tier I helpdesk technician at Cognosante for 11 months in 2013. This experience contributed to Jones's ability to quickly master new tools and technologies, highlighting adaptability in the tech field.
Education and Technical Expertise
Tarrale Jones studied at ITT Technical Institute - Harrisburg, where they earned an Associate of Arts degree from 2013 to 2015. This educational background has equipped Jones with expertise in a wide range of operating systems, applications, and hardware, demonstrating a broad technical skill set.