Tracey Myers
About Tracey Myers
Tracey Myers is a Technical Support Engineer with 29 years of experience at Black Box Network Services and a freelance graphic designer since 2003. She specializes in telecommunication products and website design, holding certifications in advanced telecommunication systems.
Work at Black Box
Tracey Myers has been employed at Black Box Network Services since 1995, accumulating 29 years of experience in the role of Technical Support Engineer. In this position, she provides technical assistance and support for a variety of telecommunication products. Her extensive tenure at Black Box highlights her commitment to the company and her expertise in the telecommunications field.
Education and Expertise
Tracey Myers holds certification as an AVST CX Technician, indicating her proficiency in advanced telecommunication systems. She has developed expertise in ACD programming and troubleshooting, particularly with Unify (Siemens) HiPath ProCenter and OpenScape Contact Center. Her technical skills are complemented by her experience with a range of telecommunication products, including Hicom 300E&H 9006 and HiPath 4000 telephone switches, as well as OpenScape Voice systems.
Background
In addition to her role at Black Box, Tracey Myers has been a freelance graphic designer since 2003. She has collaborated with an audio and video engineer on various projects, showcasing her versatility in both technical support and creative design. This dual background allows her to integrate technical knowledge with design skills effectively.
Graphic Design and Specialization
Tracey Myers specializes in website design and graphic animations, utilizing a variety of software tools, primarily Adobe products. Her graphic design work complements her technical skills, allowing her to approach projects with a comprehensive understanding of both design and functionality.